Warranty
LIMITED WARRANTY PERIOD
The Limited Warranty Period for the Product is fixed, commencing on the date of purchase. The date on your sales receipt is considered as the date of purchase unless otherwise specified in writing by the Manufacturer or your reseller.
LIABILITY LIMITATIONS
If the product fails to work as warranted, the Manufacturer’s maximum liability is expressly limited to the lesser of the price you have paid for the product or the cost of repair or replacement of any hardware components that malfunction in conditions of normal use.
WHAT THIS WARRANTY COVERS
The warranty extends to components and accessories for a one-year limited warranty period, and structural materials and workmanship for a lifetime limited warranty period.
WHAT THIS WARRANTY DOES NOT COVER
The warranty does not apply to expendable or consumable parts. The warranty does not cover any product from which the identification name plate has been removed or that has been damaged due to accident, misuse, contamination, inadequate maintenance, or other external causes.
SERVICE DELIVERY
The Manufacturer will provide self-repair service, parts-only service, or unit replacement service depending on the defect type and product condition. The Manufacturer will cover the costs for parts and shipping for self-repair service and parts-only service. For unit replacement, the customer will ship the product to the Manufacturer for repair or replacement at the customer’s expense, and the Manufacturer will return the repaired or replacement product at its expense.
EXCLUSIVE REMEDY
These terms and conditions constitute the complete and exclusive warranty agreement between the customer and the Manufacturer regarding the product purchased. Other expressed or implied warranties are hereby disclaimed. No verbal or written information given by Manufacturer, its agents or employees shall create a guarantee or in any way increase the scope and duration of this warranty. The Manufacturer shall not be liable for incidental or consequential damages resulting from the use of this product.
Manufacturer does not authorize any person or company to assume for it any other obligation or liability in connection with the sale, installation, use, removal, return, or replacement of its equipment; and no such representations are binding on Manufacturer.
THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS- INCLUDING REPRESENTATIONS MADE IN OUTDOOR LIFESTYLE SOLUTIONS SALES LITERATURE OR ADVICE GIVEN TO YOU BY OUTDOOR LIFESTYLE SOLUTIONS OR AN AGENT OR EMPLOYEE OF OUTDOOR LIFESTYLE SOLUTIONS — THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OF THE OUTDOOR LIFESTYLE SOLUTIONS PRODUCT.
HOW TO OBTAIN WARRANTY SERVICE OR OTHER INFORMATION
- To obtain warranty service and approval, you must follow the instructions below
- Contact Information: If you require service or parts for your product or have any questions about warranty, please contact our Customer Service Department at [1-800-530-9298]. Please have your order number, model number, and serial number ready.
- Documentation: Please provide a copy of your sales receipt or other proof of purchase. This will ensure that you have full warranty coverage even if you have misplaced your receipt.
- Inspection: Our team may request additional details or may ask you to submit photos of the product to assist in our diagnostics.
- Shipping Instructions: If we require the return of any parts, detailed instructions will be provided at that time.
EXCLUSIONS
The warranty service does not cover transportation or labor charges associated with the removal and replacement of defective parts, unless explicitly stated otherwise in writing by the Manufacturer.
WARRANTY CLAIMS
Any warranty claims must be filed within the warranty period.
TRANSFERABILITY
This warranty is not transferable and applies to the original purchaser only.